What are the two types of outsourcing solutions company in Ho Chi Minh city?

When your company is getting a little bit out of your control, you might need to think about outsourcing the workload to outside establishments. Before you hastily get to that and simply dump the work onto others, you will need to learn about the intricate process behind it. Scroll down to find the answer to the question. What are the two types of outsourcing solutions company in Ho Chi Minh city? in-laws

1. Overview of outsourcing solutions company in Ho Chi Minh City

Outsourcing solutions companies in Ho Chi Minh City offer a range of services, including software development, IT infrastructure support, customer service, finance and accounting, human resources, marketing, and more. With a skilled workforce and lower labor costs than many other countries, Vietnam has become a popular destination for businesses looking to reduce costs and improve efficiency. Outsourcing solutions companies in Ho Chi Minh City also offer advantages such as improved flexibility, faster time-to-market, and the ability to quickly scale resources up or down to meet changing business needs. These companies typically work on a project-based or long-term contract basis and have experience working with clients from different industries and cultures.

Figure 1. Outsourcing Can Contribute To The Entrepreneur Growth.

2. Types Of Outsourcing

There are many outsourcing methods, but there are two main types of such business tactics: Tactical and Operational. The two types have their characteristics and use for different establishments, which we will discuss below.

2.1 Tactical Outsourcing

2.1.1 What is Tactial Outsourcing

The first type of outsourcing is common and simple; therefore, it is often referred to as Tactical Outsourcing. It is also the first thing people come up with when thinking of the term: Transferring arduous and menial tasks to another team or another service company out of your own. 

If you are a manager, you will know how annoying it is to manage countless nameless jobs involved in your field. A PR team leader should not spend all the time in their day summarizing every single report for the month or coming up with every single concept for the company’s launch. You will need help doing that, and that’s what Tactical Outsourcing is for!

Tactical Outsourcing can take the huge workload off your shoulder and let you focus on more strategic sides of the work you do. Sometimes it can focus on a certain aspect of a product rather than an additional service, as is the case for many car manufacturers and their collaborations on glass production.

Perhaps what stops people from immediately commissioning another company for tactical Outsourcing is quality inconsistency and process disruption. Still, if the mother company decides to put a bit of faith into their helpers, they will save time and costs and see the results very quickly.

Figure 2. Tactical Outsourcing minimizes the workload.

2.1.2 There are many Tictical outsourcing companies in Ho Chi Minh City

TMA Solutions: Công ty thành lập từ năm 1997, chuyên cung cấp các dịch vụ phát triển phần mềm, kiểm thử và bảo trì hệ thống thông tin. TMA đã hợp tác với nhiều đối tác lớn trên thế giới như Microsoft, IBM, Oracle, Siemens, Bosch, Intel, v.v.

NashTech: Là một công ty con của Harvey Nash Group, được thành lập năm 2000. Công ty cung cấp các dịch vụ phát triển phần mềm, kiểm thử, bảo trì và quản lý dự án. NashTech đã có kinh nghiệm hợp tác với nhiều khách hàng ở châu Âu, Bắc Mỹ và châu Á.

FPT Software: Là một công ty con của Tập đoàn FPT, thành lập năm 1999. FPT Software cung cấp các dịch vụ phát triển phần mềm, kiểm thử, bảo trì hệ thống thông tin và dịch vụ chăm sóc khách hàng. Công ty đã hợp tác với nhiều đối tác lớn như Airbus, GE, Siemens, Hitachi, v.v.

KMS Technology: Là một công ty chuyên cung cấp các dịch vụ phát triển phần mềm và kiểm thử, thành lập từ năm 2009. KMS đã hợp tác với nhiều khách hàng lớn ở Mỹ, châu Âu và châu Á.

Savvycom: Công ty thành lập năm 2009, chuyên cung cấp các dịch vụ phát triển phần mềm, thiết kế ứng dụng di động và dịch vụ chăm sóc khách hàng. Savvycom đã có kinh nghiệm hợp tác với nhiều khách hàng lớn như Volkswagen, AIG, Samsung, v.v.

2.2 Operational Outsourcing

2.1.2 What is Operational Outsourcing

Operational Outsourcing is not usually included in the term “outsourcing,” but in essence, it certainly does not escape the definition. Rather than casting menial tasks that take too much time to research. Operational Outsourcing takes care of intricate and technical tasks that have little to do with your field.

For example, if you are running a website and actively writing SEO articles. There has to be a way to put those words onto the page. However, you do not necessarily have to be the typist to make sure the words appear properly. That task should go to another outsourcing solutions company in Ho Chi Minh city specializing in web work.

Another type of work that is usually outsourced for operational reasons is legal matters. One cannot expect an F&B establishment or other companies to be extremely well-versed in laws and regulations. Those entities cannot afford to have lawyers on-site at all times, or the overhead costs will be massive.

Instead, companies need a law firm to represent them or advise them on any potential law breaches to help them operate the entire system. It is undeniable that legal activities are an essential part of business practices, but the person in charge of the project doesn’t have to take care of them.

Figure 3. The legal matter is usually an outsourced kind of work.

2.2.2 There are many Operational outsourcing companies in Ho Chi Minh City

FPT Software: FPT Software is one of the largest BPO companies in Vietnam, offering services such as IT outsourcing, software development, and digital transformation. They have worked with clients from a variety of industries including healthcare, finance, and automotive.

Techcom BPO: Techcom BPO provides back-office services such as data entry, document management, and accounting to clients in Vietnam and around the world. They focus on providing cost-effective and high-quality services to their clients.

Harvey Nash: Harvey Nash is a global technology recruitment and outsourcing company with an office in Ho Chi Minh City. They offer a range of services such as IT staffing, software development, and BPO services to clients in various industries.

Aegis BPO Vietnam: Aegis BPO Vietnam is part of the global Aegis BPO network and provides customer service and technical support to clients in industries such as telecommunications, healthcare, and e-commerce.

Saigon Technology Solutions: Saigon Technology Solutions is a BPO company that specializes in software development, IT outsourcing, and cloud computing services. They work with clients from a range of industries including finance, healthcare, and logistics.

3. Comparison between Operational Outsourcing and Tactical Outsourcing

3.1 Key Differences between Operational Outsourcing and Tactical Outsourcing

Operational outsourcing involves the delegation of day-to-day operational activities of a company to a third-party vendor. It typically involves outsourcing non-core business functions such as payroll, customer service, and data entry. In contrast, tactical outsourcing involves outsourcing specific projects or tasks that require specialized skills or expertise. These projects may be related to core business functions and are typically short-term in nature.

Another key difference between operational and tactical outsourcing is the level of control that the company retains over the outsourced functions. With operational outsourcing, the company typically retains a higher level of control, as the functions being outsourced are ongoing and require ongoing oversight. With tactical outsourcing, the company may have less control, as the outsourced functions are typically short-term and may not require ongoing oversight.

3.2 Factors to Consider When Choosing Between Operational Outsourcing and Tactical Outsourcing

When deciding between operational and tactical outsourcing, there are several factors that companies should consider. These include the nature of the business functions being outsourced, the level of control that the company wants to retain over the outsourced functions, the length of the outsourcing project, and the level of expertise required for the outsourced functions.

For companies looking to outsource non-core business functions, operational outsourcing may be the best choice. This approach allows the company to focus on its core competencies while delegating non-core functions to a third-party vendor. On the other hand, if the company needs to complete a specific project or task that requires specialized skills or expertise, tactical outsourcing may be the better choice.

Figure 5. Factors to Consider When Choosing Between Operational Outsourcing and Tactical Outsourcing

In terms of control, companies that want to retain a higher level of control over the outsourced functions may prefer operational outsourcing. However, if the company is willing to cede some control and allow the vendor to manage the outsourced functions independently, then tactical outsourcing may be the better choice.

Finally, companies should consider the length of the outsourcing project and the level of expertise required for the outsourced functions. If the project is short-term and requires specialized skills, then tactical outsourcing may be the better choice. However, if the outsourced functions are ongoing and require ongoing oversight, then operational outsourcing may be the better choice.

4. Conclusion

That is all the basics you need to know about outsourcing, and we hope that this simple guide serves you well. Also, do not hesitate to contact us through the comment box below if you have any further concerns regarding the topic – What are the two types of outsourcing solutions company in Ho Chi Minh city?