Tirefun

Nation: Vietnam

Partner: TIREFUN Service Center

Industry: Automotive Engineering

Website: https://tirefun.vn/

Overview:

The leading auto repair center in Hanoi and a member of the Otofun forum.

Challenges:

Our Client wanted to present a viable business case to improve the user experience on our website and optimize customers expectation and needs which included feedback from our customers. The customer input was painful to hear but proved invaluable. Therefore, we brougt a wealth of knowledge and methodology to the project and provided the ‘user-first’ focus that we wanted. As specialists in user experience design, their guidance through the audit, the workshops, the wireframes, the physical design

Our Solutions:

Received and analyzed the requirements from the client & learned about the role of customer care executives. Our custom web application was developed in such a way that the complete data gets automatically refreshed for every minutes, to make the user not to miss out any service requests that are unattended. The custom dashboard lists all the pending services status wise from assigned, in progress, job complete, payment yet to process etc. Service requests are differentiated based on the service types & the details of service such as customer name, contact details, location, service requested etc

a. Working Process:

b. Techstacks: