mBCCS

Nation: Vietnam

Partner: Viettel Tanza

Industry: Telecom

Website: https://vietteltelecom.vn/

Overview:

The mBCCS v3.0 application was built to solve the problem of Billing, Sales, and Customer Care, one of the most important core operations in the telecommunications problem. Deployed on 3 major carriers in 3 countries: Unitel (Lao), Mytel (Myanmar), Halotel (Tanzania), with more than 6000 employees and telecommunications distribution agents, serving sales and care for customers more than 20 million customers and subscribers.

Challenges:

Bringing a unique and flexible way to manage Payment. Target to make it usable for every ages. The Apps is based on 4 tennet

• Lack of security
• Backend Api
• Mobile App
• Database: Oracle + Big Data technology

Our Solutions:

•  Improvements and Add-on in Security such as PIN Lock, Face ID which is easy to setup and proceed
•  Improvement in User Flow, everything is easy to navigate now as this is going to use every age group of people.
•  Hustle Free Sign In and Sign Up thing, easy to change and save the password
•  Easy to navigate bank statements, transaction history, and every payment process to now easy to access.

a. Working Process:

b. Techstacks: